Israel Accessibility Coordinator Duties: Legal Obligations for Organizations with 25+ Staff
Israeli organizations employing 25 or more workers are legally mandated to appoint a qualified Accessibility Coordinator. Discover their technical and statutory responsibilities.
Under Section 19L of the Equal Rights for Persons with Disabilities Law, commercial enterprises, non-profits, and public entities employing 25 or more workers must formally appoint an Accessibility Coordinator (Rakez Negishut). This role bridges executive management, IT development teams, and public service channels to guarantee systemic accessibility compliance.
Statutory Appointment Thresholds under Israeli Law
Any organization operating in Israel that meets any of the following criteria is legally required to register an Accessibility Coordinator:
- Employing 25 or more employees across all domestic branches.
- Operating as a public authority or governmental agency regardless of headcount.
- Providing designated public services including banking, public transportation, healthcare networks, and educational institutions.
Core Responsibilities of the Accessibility Coordinator
The Accessibility Coordinator does not operate as a passive figurehead. The statutory mandate entails rigorous ongoing operational duties:
| Operational Domain | Statutory Obligation | Documentation Required |
|---|---|---|
| Public Information | Provide accessible formats upon customer request within statutory deadlines | Request log and delivery confirmation receipts |
| Training & Staff Awareness | Conduct periodic accessibility training for customer service and engineering staff | Annual training curriculum and attendance records |
| Digital Service Audits | Ensure websites, client portals, and mobile apps comply with IS 5568 Level AA | Quarterly technical scan logs and remediation tickets |
| Barrier Inquiries | Serve as the public point of contact for accessibility feedback and complaints | Public contact info listed on the official Accessibility Statement |
Digital Assets and Web Accessibility Governance
While coordinators frequently oversee physical facilities (ramps, elevators, hearing loops), digital accessibility has emerged as the primary source of legal litigation. The coordinator must ensure that:
- All new website features, payment gateways, and client portals undergo accessibility regression testing before production release.
- Customer support channels offer accessible digital alternatives (e.g. WhatsApp, live chat, or email) alongside traditional voice phone lines.
- Third-party embedded widgets (forms, booking calendars, chatbots) are formally validated for WCAG conformance.
Accessibility Statement Disclosure Mandates
The organization's official Accessibility Statement must explicitly feature:
- Full Name of the Accessibility Coordinator.
- Direct Phone and SMS/WhatsApp contact number.
- Monitored email address dedicated to accessibility inquiries.
- Estimated turnaround times for fulfilling alternative format requests.
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